[Vacancy] Fresh Graduate - Wintel Unix Project Engineer Network Storage Security Engineer - Hewlett Packard Enterprise

Position : Fresh Graduate - Wintel Unix Project Engineer Network Storage Security Engineer 
Company :Hewlett Packard Enterprise
Location : Cyberjaya, Selangor, Malaysia

Job description

Job Location: Cyberjaya, Selangor, Malaysia

Fresh Graduate – Wintel, Unix, Project Engineer, Network, Storage, Security Engineer-1498664

Description1. Working within IT Operations, infrastructure services support (Systems NT, Unix, Linux, Backups, DB’s or Network management), operations monitoring and end user support.

2. Responsible for Technical Content of the Incident Management Services.

• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
• Build strong working relationship with Shift Lead, SMT, Incident Lifecycle team and other technology teams.
• Good awareness of the customer business and in-depth knowledge of the customer’s environment and support processes.
• Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
• Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps by escalating to management’s attention, where appropriate.

3. Multi-disciplinary process quality definition improvement.

• Contribute in quality and productivity improvement projects, providing analysis of information.
• Ensure the following of processes and best practices outlined by the Team Lead and Management.
• Provide technical consultation as to the Shift Manager / Lead and Customer Service Agent during escalations.

4. Technical Skill Levels & Training requirements.

• Follow training plans, requirements and schedules as outlined by the Team Lead.
• Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)

5. Case Management

• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
• Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.
• Provide clear and unambiguous communication via email or voice, whichever appropriate, with customer on service request incident.
• Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to the Technical Supervisor / Customer Service Agent.
• Work as part of a team, which may be physically located on the same premise, virtual and/or global

6. Change Management / Implementation

• Implement work orders, based on given instruction, related to change activities/solution within area of technical responsibility

Qualifications Qualification :

• Fresh Graduate with Bachelor's Degree in Computer/Software Engineering, Computer Science or Information Technology, Science, Mathematics / Networking or equivalent
• Applicants with less than 12 months working experience will be considered

Core Competency:

• Able to work on 24X7 shift rotation
• Must be a Service and Customer orientated team player. Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization.
• Must possess the ability to prioritize and perform multiple tasks.
• Good motivational skills plus verbal and written communication skills, strong command of English Language.
• Must be able to demonstrate troubleshooting and problem solving skills

Job - Services
Primary Location - Malaysia-Selangor-Cyberjaya

Schedule - Full-time
Shift - Rotating
Travel - No
Job Posting - Dec 3, 2015

EEO Tagline Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities

Job ID: 1498664

 

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